Refund Policy

Friendly reminder: You have 30 days from the date of delivery/receiving of your order to return or exchange your item(s) after that, we can no longer issue a store credit or replacement due to health and hygienic reasons. To be eligible for a return:

  1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
  3. The product must be in a new or undamaged condition without stain, perfume smell, or deformation and in its original packaging. We simply ask that you try it on OVER panties or undergarments. Returned products will be inspected and any returns that do not meet our policy will not be accepted.

Free Items acquired via any promotions cannot be returned or exchanged.

You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

To start a return, please email us at support@nuviaco.com or use our contact page.

Please note, you will be responsible for all return shipping charges. A trackable shipping method is mandatory, and we will not be able to process a refund if one is not used.

 

Returns are free of charge, though it's worth noting that original shipping fees, duty paid or any other associated costs are non-refundable.

Once the order arrives and is inspected by our team, your refund will be processed and the amount you paid will be automatically credited in your original method of payment, in 2-7 business days. Keep in mind that the item(s) must be unused and in their original condition.

CANCELLATIONS/MODIFICATIONS
  • All orders are processed in a short amount of time. This means that we normally can’t make any modifications once an order has been processed.

  • If you would like to cancel or change your order, please send us an email at support@nuviaco.com as quickly as possible after placing your order and we will do our best to help you. Unfortunately, we can’t guarantee that we will be able to cancel or modify your order after it has been placed.
  • Your refund for a canceled order will take 5-7 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
  • If your order cannot be canceled, you will need to initiate a return (following our return guidelines).
DAMAGED/DEFECTIVE ITEM

Accidents can happen. You can be rest assured that we are here for you!

If you received a damaged item, please report to support@nuviaco.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. A return of the damaged product is not needed.

Once we confirm that the defect is not due to product misuse, we will offer you a free replacement.

Note: We are not responsible for any damage caused to the product due to incorrect use.

NON-REFUNDABLE ITEMS
  1. Gift Cards
  2. Final Sale Items
  3. Free Gifts/Items

 

Store Credit
Once we receive your item, we will inspect it to ensure it meets our return criteria. If your return is approved, we will provide you with a Store Credit equal to the paid price of the pieces returned. You will receive your store credit in the form of a gift card via email. The gift card has no expiration date and can be passed on to someone else. Please note: As a small brand, we are unable to offer any cash refunds at the moment. We are also unable to make any exceptions due to the item being out of stock or for any other reason.

To start a return, please email us at support@nuviaco.com or contact us through our contact page.

Need help?

If you have any questions or if you received a faulty item, please contact us anytime at support@nuviaco.com and we will guide you on what to do next. We got you!